Policy Document — Returns & Exchanges

Returns &
Exchange

We want you to love what you receive. If something isn't right, we make it easy to return or exchange.

28

Day Return Window

How To Return

01

Initiate

Contact us within 14 days of receiving your order to begin the return process.

02

Package

Securely repack the item in its original packaging with all tags still attached.

03

Ship

Send the parcel back using a tracked service. Keep your proof of postage safe.

04

Resolve

Once received and inspected, your refund or exchange will be processed within 5 business days.

What's Eligible

✓
Unworn items in original condition Items must be in the same condition as received — unworn, unwashed, and with all original tags attached.
✓
Items returned within 14 days Returns must be initiated within 14 days of the delivery date shown in your tracking information.
✓
Faulty or incorrect items Items that arrive damaged, defective, or different from what was ordered are eligible for a full refund or free exchange.
✕
Items that cannot be returned Sale items, gift cards, and items marked as final sale are not eligible for return or exchange unless they arrive faulty.
✕
Worn or washed items We are unable to accept returns on items that have been worn, washed, or altered in any way from their original condition.
✓
Additional Information Add any other specific details about your return process here.

Refund Timeline

Day 0

Return Received

We receive your parcel and begin the inspection process. You'll receive an email confirmation.

Day 1–2

Quality Inspection

Our team inspects the returned item to confirm it meets our return conditions.

Day 2–5

Refund Approved

Once approved, your refund is processed to your original payment method. You'll receive an email confirmation.

Day 5–10

Funds Returned

Refunds typically appear in your account within 3-5 business days depending on your bank or payment provider.

Day 14+

Final Review

Your exchange or refund is finalized.

Need to start a return?

Our team responds within 24 hours on business days

Contact Us